Key question
Caring
Staff involve and treat you with compassion, kindness, dignity and respect.
What people said matters to them
“I statements” from the draft framework, verbatim.
- I am treated with respect and dignity.
- I am supported to manage my health in a way that makes sense to me.
- I am in control of planning my care and support. If I need help with this, people who know and care about me are involved.
- I can keep in touch and meet up with people who are important to me, including family, friends and people who share my interests, identity and culture.
- I can live the life I want and do the things that are important to me as independently as possible.
- I am supported to plan ahead for important changes in life that I can anticipate.
- I am supported to make decisions by people who see things from my point of view, with concern for what matters to me, my wellbeing and health.
The 3 key lines of enquiry
Compare across all 24 →Kindness, compassion and dignity
Are people treated with kindness, empathy, compassion and respect, and is their privacy and dignity maintained?
- Dignity, respect and privacy
- Confidentiality
- Communication
- Caring and compassion
- Emotional wellbeing
- Anticipating need and responding quickly
Person-centred care
Do people receive personalised care, which ensures they are at the centre of their care, support and treatment choices?
- Appropriate and personalised care, support and treatment
- Empowerment and decision making
- Meeting personal, cultural, social, spiritual and religious needs
Independence, choice and control
Are people supported and empowered to maintain their independence, relationships, and choice over their care and plans for the future?
- Supporting communication and choice, including lifestyle choices
- Access to friends and family (visiting rights) and community
- Supporting relationships and networks
- Specialist/adaptive equipment
- Supporting independence, personal goals
- Activities and wellbeing
- DNACPR/ReSPECT, advance statements and decisions
- End of life and palliative care