Key question
Well-led
The leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
The 6 key lines of enquiry
Compare across all 24 →Strategic direction
Is there a clear vision and strategy to support the current and future needs of people and promote a positive culture?
- Strategy and vision
- Values and culture
- Service sustainability
- Staff feedback
Workforce equity and culture
Is there an inclusive and compassionate culture that values diversity, supports staff wellbeing and speaking up, and tackles workforce inequalities?
- Workforce equality, diversity and inclusion (including volunteers)
- Workplace discrimination and equitable treatment of staff
- Speaking up culture
- Whistleblowing
- Support and wellbeing of workforce
Capable and compassionate leaders
Do leaders at all levels have the capability and experience to lead effectively and deliver high-quality care, with accountability, integrity and empathy?
- Leadership competency, support and development
- Safe recruitment of leaders/Fit and Proper Person Requirement (FPPR)
- Compassionate and capable leaders
- Role expectations and personal accountability
Governance and management
Are there clear roles, responsibilities and systems of accountability to support good governance and manage risks, performance and issues?
- Roles, responsibilities and accountability
- Governance, quality assurance and management
- Service risk management
- Cyber security and Data Security and Protection Toolkit (DSPT)
- Data security/data protection and General Data Protection Regulation (GDPR)
- Statutory and regulatory requirements
- Workforce planning
- Records/digital records
Partnerships and communities
Is the service working effectively and collaboratively with people who use the service and partners to support care provision and service development?
- Sharing good practice and learning
- Partnership working and collaboration
- Involvement and coproduction
Improvement, innovation and learning
Does the service enable and embed continuous improvement, innovation and learning, using evidence and lived experience?
- Innovation
- Learning and improvement
- Research