The full framework
Explore all 24 key lines of enquiry
Filter by key question, choose a service lens, or search by keyword. Open any KLOE for its statement, scope and the four rating characteristics.
Showing 24 of 24
- SafeSafety cultureIs there a positive and equitable safety culture where risks are proactively managed, concerns are listened to, incidents are thoroughly investigated, and lessons are learned to improve care?
- SafeManaging risks during care and treatmentAre risks to each person monitored and managed so that their care and treatment is safe and supportive?
- SafeSafe systems, pathways and transitionsAre there systems to enable collaborative working across care pathways and services, to ensure that safety and continuity of care are prioritised?
- SafeSafeguardingDoes the service work with partners and people to protect their rights to live in safety and be free from abuse and improper treatment?
- SafeSafe environments and infection prevention and controlAre potential risks within the care environment detected and managed appropriately to enable safe delivery of care for people and staff?
- SafeSafe staffingAre there enough qualified, skilled and experienced staff who receive adequate support, supervision and development to keep people safe and meet their needs?
- SafeSafe medicines and treatmentsAre medicines and treatments safe and delivered in a timely way, in line with people's needs and preferences?
- EffectiveAssessing needsAre people’s needs holistically assessed and reviewed with them to maximise the effectiveness of their care, support and treatment?
- EffectiveEvidence-based care and equitable outcomesIs care, support and treatment delivered in line with legislation, evidence-based standards and good practice, to achieve equitable and good outcomes?
- EffectiveSupporting people to live healthier livesAre people encouraged and supported to manage their own health and wellbeing?
- EffectiveConsent to care and treatmentAre people supported to understand and exercise their right to consent to care, support and treatment?
- CaringKindness, compassion and dignityAre people treated with kindness, empathy, compassion and respect, and is their privacy and dignity maintained?
- CaringPerson-centred careDo people receive personalised care, which ensures they are at the centre of their care, support and treatment choices?
- CaringIndependence, choice and controlAre people supported and empowered to maintain their independence, relationships, and choice over their care and plans for the future?
- ResponsiveCare provision, integration and continuityIs care co-ordinated and delivered in a flexible, joined-up way that reflects diverse needs and promotes choice and continuity?
- ResponsiveListening to and responding to feedbackAre people supported to give feedback and raise concerns, and are they confident that action will be taken as a result?
- ResponsiveTimely and equitable accessDoes the service ensure that everyone can access equitable and timely care, support and treatment?
- ResponsiveEquity in experiencesDoes the service tailor people's care, support and treatment effectively, to ensure equity in experiences?
- Well-ledStrategic directionIs there a clear vision and strategy to support the current and future needs of people and promote a positive culture?
- Well-ledWorkforce equity and cultureIs there an inclusive and compassionate culture that values diversity, supports staff wellbeing and speaking up, and tackles workforce inequalities?
- Well-ledCapable and compassionate leadersDo leaders at all levels have the capability and experience to lead effectively and deliver high-quality care, with accountability, integrity and empathy?
- Well-ledGovernance and managementAre there clear roles, responsibilities and systems of accountability to support good governance and manage risks, performance and issues?
- Well-ledPartnerships and communitiesIs the service working effectively and collaboratively with people who use the service and partners to support care provision and service development?
- Well-ledImprovement, innovation and learningDoes the service enable and embed continuous improvement, innovation and learning, using evidence and lived experience?